Called the number and didn't get a hold of anyone. However, I left a message and within 15 minutes I was called back. Bill was able to accommodate my schedule and came out when I needed him to. He arrived ON TIME! Not only did he troubleshoot my system he also gave me a lot of knowledge about my particular system and talked to me as if he was one of the family. He immediately found the issue and gave me a couple of options on what we could do to fix the issue. I didn't feel like he was just trying to sell me a product. He gave me all the information that I needed to make a decision based on my needs. He was EXTREMELY straight forth I didn't feel like I was being ripped off. The thing, although probably the smallest, meant the most to me was the fact that when he was talking to me and his phone rang he continued our conversation. Bill was extremely professional and I will continue to use Brandon Air for my air conditioning needs.